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About Shipping Rates And Locations
We use international express shipping, including but not limited to DHL, UPS, etc. Customers will have to pay for shipping. Please rely on us to choose the best shipping method for you. You can expect your product to be arrived within 3~10 business days.
About Shipping Time
Usually your items will be shipped within 3~5 business days for stock items and 2~8 weeks for made to order depending on your order quantity and the complexity of product process. Please keep in mind that this is largely dependent on the season and during busy times some orders may take longer to be shipped.
About Tax Numbers
For customers from Latino America and some other countries, your custom will need a tax number. Please kindly provide us your tax number when you place your order with us. Thanks for your cooperation!
About Custom Tax
Your custom may ask you to pay an import tax. Please kindly understand that custom tax is customer's duty. CashmereManufacturer.com will not cover any custom tax for your order.
It is suggested that you ask your custom about tax information before you place your order with CashmereManufacturer.com.
About Returns & Replacement
We will accept returns within one week of delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost. The customer is liable to confirm with CashmereManufacturer.com for an advisable shipping method. The defective products can be refund or replaced as soon as your returned cashmere product arrives.
Prior to returning the product, contact CashmereManufacturer.com customer service department for a Return Authorization. All products returned to CashmereManufacturer.com must be securely packaged in the proper shipping materials and reach CashmereManufacturer.com without damage and please note that the parcel is for 'return products'.
2. I've returned my items, how soon will i receive my refund?
In most cases, we will refund your money within 48 hours after your package has been processed. The time it takes to receive your refund will differ based on the payment method you used.
All returns must be sent to this address: